Terms & Conditions
Delivery costs are charged by weight. Where there are multiple items, shipping costs are calculated on the combined weight total of items ordered and not per item.
See specific items marked Free Delivery.
Standard options are:
1-3 Day Delivery UK and Ireland.
Due to the complex nature of shipping in the EU, but you can expect to receive your order within 10 days of order placement. Please note that any mention of days refers to working days, so they exclude weekends and Bank Holidays.
Goods DO NOT SHIP on Saturday or Sunday
All shipments are subject to stock availability.
The cut off time to process an overnight order is 10:00 am GMT
Goods are usually shipped within 24/48 hours after receiving the order
All orders are processed & shipped from our main warehouse in Newcastle Under Lyme.
Once registered, we will send an email notification when your order has been shipped.
It is the customers responsibility to give the correct billing and shipping address. Any additional cost incurred because of incorrectly addressed deliveries will be charged to the customer. All addresses can be changed by logging in to the site. Please ensure you have a Working Land line and Mobile Number so that we or the carriage company can contact you.
Items not received:
Please contact us in writing, by fax or email if you have not received your order within 7 days for UK and Ireland customers, and 14 days for our other European customers.
Shortages and Damages:
All claims, shortages and damages must be notified in writing or email within 3 working days from the date of delivery.
Returns & Replacements:
In addition to your legal rights (under UK distance selling regulations) we offer a 14 day no fuss returns guarantee - if you are not happy with your product within 14 days you can return the products to us for a full refund. Please contact us with the details (email: email@example.com) before you return the goods.
We will refund your payment within 7 days of receiving the returned goods.
Payment, Pricing & Promotions
The minimum order value is one item.
Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent to you via e-mail complete with Order Reference numbers. It is the customers responsibility to add their V.A.T. registration number (where applicable), and that they are legally entitled to use said registration number.
All our payments are provided by Stripe, allowing you to pay by all major credit and debit cards, as well as local payment options depending on your country. After completing our checkout process you will be directed to Stripes's secure page to complete the payment. You will receive a payment confirmation email from Stripe as well as an order confirmation email. This shop/store which is the online shop for Xelex Global Limited and sells various products.
Any payment made by debit card will not incur any additional charges for using said debit card.
Any payment made by credit card may incur a transaction fee for dealing with that transaction.
All advertised prices are including VAT which is broken down and will be charged at during the payment process.
On orders delivered to the United Kingdom (incl. Northern Ireland) V.A.T. will be charged at the prevailing rate. For the rest of the Europe Union (Including Southern Ireland) orders will not be charged V.A.T. providing that V.A.T registration numbers are provided for that company. We will not be responsible for any customs duties or import charges in the destination country.
We will not be held responsible for pricing errors due to software mal-functions, or human error. All orders are on a first come first served basis, and we reserve the right to decline orders for suspect, fraudulent or high value purchases.
Retention of Title
Until payment for all goods under all contracts between the parties has been made in full:
i. The goods shall remain the property of the company, but the risk therein all liability to third parties in respect thereof shall pass to the purchaser on delivery.
ii. The purchaser may sell the goods in the normal course of its business but shall hold and pursue claims for the proceeds of their sale equal to the price of the goods for and on behalf of the seller.
Other questions & Feedback
If you have any further questions please contact us by email at firstname.lastname@example.org
We welcome your feedback on our products and service
Safe & Secure Shopping
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our
customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
All payments are processed by Stripe, and we have no visibility to your payment details.
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Your Internet browser has the in-built facility for storing small files - "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, you will only be able to view products, and you will not be able to view prices, view/change your account information, view/change addresses, view orders, or add to/view the shopping cart.
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a carrier to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Changes to this Policy
Use of Website Terms and Conditions
Licence to use website
You must not:
(a) Republish material from this website (including republication on another website);
(b) Sell, rent or sub-license material from the website;
(c) Show any material from the website in public;
(d) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) Edit or otherwise modify any material on the website; or
(f) Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any
way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
User generated content
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to- date.To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations of liability
(a) To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) We will not be liable for any consequential, indirect or special loss or damage;
(c) We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
Exclusion of third party rights
previous agreements in respect of your use of this website.
Law and jurisdiction
exclusive jurisdiction of the courts of England and Wales.
Our details & Registrations
The full name of our company is Xelex Global Ltd .
Company registration number 09431266.
VAT number is GB 222324944.
Registered address is:
Unit 35 Brookhouse Road
Parkhouse Industrial Estate west
Newcastle Under Lyme
You can contact us by email email@example.com